Terms & Conditions

The following terms and conditions will enter into force on 20/09/2024. Before you start the game please read the Terms and Conditions section carefully. Starting using the site you automatically confirm your acceptance of the Terms and Conditions.

Current Terms and Conditions shall be governed by and interpreted in accordance with the legislation of Curaçao.

The services on the Website are provided by IntellogixSoft B.V. (hereinafter referred to as “The Company”) — legal entity incorporated in Curaçao under the registration number 164650, with its principal address at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao. 

kinghills.com is in the process of obtaining a license from the Gaming Control Board (GCB) under the license number OGL/2024/1121/1020.

The payment services for IntellogixSoft B.V. are provided by the subsidiary of the Company – IntellogixSoft Solutions Limited, a legal entity incorporated under the laws of Cyprus with the registration number HE 451682 having its registered and operating address at Ischyron, 24, Kato Polemidia, 4151, Limassol, Cyprus. 

In case of any variation regarding the present Terms and Conditions interpretation, the English version shall prevail. 

1. GENERAL

   1. You understand that by participating in the games, you risk losing the money deposited to your account on kinghills.com. In some jurisdictions, online gambling may be illegal. You understand and agree that kinghills.com is not able to provide you legal advice or guarantees regarding the legality of your use of the services of the Website. The Company does not affirm that the services of the Website comply with legal requirements in your jurisdiction. You use the services provided by kinghills.com by your own choice and at your sole discretion, as well, assuming the risk of liability, making a decision as to whether the use of the services of the Website is legal in accordance with the current legislation of your jurisdiction. You log in the Website and participate in the games at your own risk.
   2. kinghills.com is owned and operated by IntellogixSoft B.V., a company incorporated under the laws of Curaçao with registration number 164650 and registered address at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao. Remember that gambling can be addictive. Play responsibly, kinghills.com only accepts customers over 18 years of age. 
   3. These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
   4. These Terms and Conditions constitute a binding agreement between you and Casino. Players must read these Terms and Conditions entirely before registering an account. If you do not agree with any provision of these Terms and Conditions you must not use or continue to use the Website.
   5. You consent to receive communications from us electronically (i.e email) via SMS or phone calls (Communication channels). We will communicate with you through Communication channels or by posting notices on the Website. You are able to opt-out from receiving offers via emails from Casino, you can also address the opt-out request to our Support in order to unsubscribe from SMS or phone calls. However, we still reserve the right to send you essential information regarding your account, balance, or Website functionality despite you being opted out from regular email send-outs.

2. AVAILABILITY OF GAMES

   1. Please bear in mind some games may be unavailable in certain jurisdictions, as required by the policies of game providers, which may change from time to time.
   2. We can not guarantee that any returns, deposits, winnings, or bonuses which the player as the resident of the restricted by the master holder of the license, software, and payments providers countries have gained or accrued using any means of encrypted connections over the Internet from their devices to a network with the purpose to falsify their geolocation would not be forfeited and may not be reclaimed by us on demand. Such actions on the part of the players will be regarded as a violation of these Terms and Conditions and we reserve the right not to open, suspend, close your account, withhold payment of your winnings and apply such funds on account of any damages caused by you.
   3. Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.
   4. Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
   5. Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
   6. Narcos Video Slot is not available in the following territories: Indonesia, South Korea.
   7. Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.
   8. Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune and Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries from reaching the games, but if players from any of the stated countries should win the jackpot, the jackpot win will be annulled.
   9. Players from Australia are not eligible to play the games from Amatic.
   10. Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.
   11. Players from Canada are not eligible to play the games from NYX (NextGen).

3. ACCEPTED CURRENCIES

The website allows playing with the following currencies: EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC and other crypto currencies.

1. WHO CAN PLAY

   1. The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
   2. The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
   3. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
   4. The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the account to those players who fail to meet this requirement.
   5. Players from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France, French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, and Curaçao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine. The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches this Restricted Countries policy.
   6. Players from the following restricted by Financial Action Task Force (FATF) countries and their territories are not allowed to deposit and play real money games – from the blacklist: North Korea and Iran, and from the greylist: Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Jamaica, Jordan, Haiti, Mali, Morocco, Myanmar (Burma), Nicaragua, Pakistan, Panama, Philippines, Senegal, South Sudan, Syria, Turkey, Uganda, United Arab Emirates, Yemen, and Zimbabwe. The Casino cannot guarantee successful processing of withdrawals or refunds if the player breaches this policy of the Terms and Conditions.
   7. We also aren’t accepting payments and users from the following countries and territories - Afghanistan; American Samoa; Barbados; Botswana; Burundi; Cambodia; Central African Republic; Cuba; North Korea (DPRK); The Democratic Republic of the Congo; Fiji; Guam; Iran; Iraq; Lebanon; Libya; Mali; Myanmar (Burma); Nicaragua; Pakistan; Palau; Palestine; Samoa; Somalia; South Sudan; Sudan; Syria; The Crimea Region (Ukraine); Trinidad and Tobago; Uganda; Venezuela; Yemen; Zimbabwe.

2. USE OF PLAYER ACCOUNT

   1. For you to be able to place wagers using the Website, you must first register on the website and open an account.
   2. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete, and correct.
   3. As part of the registration process, you will have to choose your username and password for your login into the Website. It is your exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. The Casino is not responsible for any abuse of your account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
   4. For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.
   5. Kindly note that withdrawals have to be made to the same method that you deposited with. If you for example deposited a Credit Card, the winnings from that deposit have to be sent back via Credit Card.
   6. All information that you provide to kinghills.com during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify kinghills.com of any change of such information.
   7. You are not allowed to transfer funds from your account to other players or to receive funds from other players into your account, or to transfer, sell and/or acquire user accounts.
   8. Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in error. In all these cases Casino reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake made re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error.
   9. Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to kinghills.com. Should the user fail to fulfill the obligations stated in this clause, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.
   10. Company reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. kinghills.com  reserves the right to terminate and/or change any games or events being offered on the Website.

3. DEPOSITING

   1. You may only participate in Games if you have sufficient funds on account for such participation.
   2. Please note that the minimum amount of deposit varies based on the country you are playing from. The minimal deposit amount could be €2, €5, €10, or €15 or the respective equivalent in different currency. The maximum amount of deposit depends on the payment method you decide to use. Additionally, we offer the option for players to bet using certain cryptocurrencies, subject to the above-mentioned limits.
   3. We can, under certain circumstances, credit a player’s account with a personal “bonus”. The conditions for the crediting of the bonus and the amount of the bonus are determined by Casino and set out on the website from time to time. If an account contains both the real funds and bonus funds, the bonus funds will only be available for wagering once the existing real funds have been used. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus funds and all winnings from this bonus will be forfeited.
   4. Kindly note that bonuses come with specific bonus terms and conditions ("Bonus Terms and Conditions"). These can be found on the Website.
   5. kinghills.com is not a financial institution and thus should not be treated as such. Your account will not bear any interest.
   6. Deposited amounts are available on the account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.
   7. The Casino is not an exchange and therefore does not execute any conversion between any currencies.
   8. You may only use your own personal credit/debit card or another payment method to fund your account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on your account.
   9. Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through payment systems. If you want to limit your gambling in the casino, please, use any other available option.
   10. When depositing using cryptocurrencies, kindly ensure you're depositing an amount greater than or equal to, the minimum deposit limit for that particular currency, as displayed on the deposit page of your account. Deposits below this limit cannot be processed by our payment processor and will not reach your account and nor can they be returned to you.
   11. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.
   12. It is the cardholders’ responsibility to know the laws concerning online gambling in his or their country of domicile.
   13. Participation of minors in offered on this website activities is prohibited.

4. WITHDRAWAL POLICY

   1. The minimal amount for withdrawal is €50 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
   2. If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you before we become aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email.
   3. You acknowledge that the funds are consumed instantly and the Casino does not provide for refunds or cancellation. kinghills.com reserves the right to payout substantial wins in monthly installments.
   4. We reserve the right to carry out verification procedures for each client at first withdrawal and anytime further, depending on our internal decision without any explanations to the player about the reasons for such request. Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit.
   5. It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.
   6. To make a withdrawal, a player must play through active deposited amounts at least once before the withdrawal. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence.
   7. The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Please note that even for supported countries the Website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
   8. In the unlikely event of a player depositing cryptocurrency funds to another cryptocurrency network address (such as but not limited to sending BTC to a BCH address). kinghills will not attempt to recover the amount unless it exceeds €5000. In such cases, a fee of 0.1 BTC will be charged to recover the lost funds to cover expenses to pursue the recovery, however, it's not a guarantee to get the funds recovered.
   9. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Company's payment processing system.
   10. Withdrawal processing times can take up to 24 hours. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.
   11. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino.
   12. The maximum withdrawal amount processed to a player is €/$1,000 per day, €/$3,000 per week, and €/$10,000 per month unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Company's sole discretion.
   13. If you win more than €/$15,000, the Casino reserves the right to divide the payout into monthly installments of a maximum of €/$15,000 until the full amount is paid out.
   14. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your account at any stage, including the first deposit. 
   15. We reserve the right to make a phone call to the number provided in your account, which at our discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed.
   16. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.
   17. We are not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.

5. RESPONSIBLE GAMING

   1. Upon requesting a self-exclusion, the Casino will immediately close that account and prevent the player from playing on that particular account. We will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. The Casino cannot be held accountable for potential losses on other accounts.
   2. As a player, you have the opportunity to put a loss limit on your account (among other limits).

6. DORMANT ACCOUNTS

   1. An inactive (dormant) account is an account that a player has not logged into or logged out of for twelve (12) consecutive months. If your account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
   2. You authorize the Casino to debit this fee from your account at the beginning of the month following the day on which your account is deemed inactive, and on the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.
   3. All costs that may occur upon refund procedure are on the player.

7. CLOSING OF THE ACCOUNT

   1. Users may close their User account by contacting Us via [email protected]. Kinghills shall return to You any and all funds from the User Account. The method of repayment will be chosen at the absolute discretion of the Company.
   2. In order to ensure anti-fraud measures, prevention of laundering proceeds of crime and financing of terrorism and abuse on the part of the User, Kinghills reserves the right to verify User’s identity in the process of closing User’s account. It means that Kinghills is entitled to request up-to-date documents from the Users, conduct an interview (Skype call or Zoom call) with a User, request confirmation of source of funds or/and a high-resolution and visible photo of a user’s selfie with his/her up-to date documents near his/her face, even though the User have passed identity verification in the past.
   3. Company reserves the right to close your User Account and to refund to you funds from the balance of the User Account, subject to the deduction of relevant withdrawal charges, at Kinghills absolute discretion and without any obligation to state a reason or give prior notice.

8. DISCLAIMER OF LIABILITIES

   1. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from the Company.
   2. You understand that by participating in the Games you take the risk of losing funds deposited into your account.
   3. Company does not acknowledge or accept any liability for damage and/or losses to a player and/or a third party caused directly and/or indirectly due to any:
      1. mistake, misprint, misinterpretation, mishearing, misreading, mistranslation, spelling mistake, fault in reading, transaction error, technical failure, technical hazard, registration error, manifest error, cancellation of a game for any reason; 
      2. Force Majeure; 
      3. violation of the Terms and conditions by the player or third party; 
      4. collusion and/or criminal actions by the player or third party; 
      5. advice or recommendations provided by kinghills.com or third party via the Services or Website; 
      6. financial market fluctuations, including but not limited to variances in exchange rates.
   4. The Company shall under no circumstances whatever be liable to the player, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss or damage arising under or in connection with a player's use of the services or Company’s failure to comply with the Terms and conditions that is not reasonably foreseeable to both kinghills.com and the player at the time of entering the Terms and conditions.
   5. The Company’s total liability to a player in respect of all losses arising under or in connection with any wager or bet placed by the player whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall (to the fullest extent permissible by law) in no circumstances exceed the amount of the relevant wager or bet placed by the player that gave rise to the claim.
   6. The Company reserves the right to close your account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Company's absolute discretion and without any obligation to state a reason or give prior notice.

9. ANTI-FRAUD POLICY

   1. The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to: participating in any type of collusion with other players fraudulent actions against other online casinos or payment providers chargeback transactions with a credit card, or denial of some payments made creating two or more accounts other types of cheating or becomes bankrupt in the country of their residence, the Company reserves the right to terminate such account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.
   2. Should the Casino become aware of any user who has accepted the bonus or a promotion with the sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing cash out of said bonus or at any way try to take advantage of bonuses received by Casino, then we will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
   3. kinghills.com prohibits player collusion and does not allow any kind of robots and programmed devices to participate in gameplay.
   4. The Casino reserves the right to close your account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Company's absolute discretion and without any obligation to state a reason or give prior notice.
   5. If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
   6. Before a refund is processed all bonuses and winnings in your balance will be deducted before calculating the amount to be refunded.
   7. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card, and notify all the appropriate authorities and parties.
   8. If you would like to make a refund, please contact via email

10. REFUND POLICY

    1. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
    2. To check the refund, you must provide these documents: 
       1. photos of both sides of your passport, driver's license, or any other form of ID,
       2. proof of address (proof of address would need to be a photo of a paper document posted to you in the last 90 days, it could be e.g. a government-issued document, a bank document, a bill, or similar.
       3. Alternatively, you can upload the original PDF of a utility bill), bank statement (showing your name and account number if you haven’t uploaded it as a proof of address)
    3. It may take up to 7 business days for a refund to be decided.
    4. If a refund is decided upon, the amount of the refund shall be returned to the Player’s account, the Player shall be informed and the procedure shall be finalized within 48 hours after the decision has been made.
    5. If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
    6. Before a refund is processed all bonuses and winnings in your balance will be deducted before calculating the amount to be refunded.
    7. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card, and notify all the appropriate authorities and parties.
    8. If you would like to make a refund, please contact via email
    9. To check the refund, you must provide these documents: 
       1. photos of both sides of your passport, driver's license, or any other form of ID,
       2. proof of address (proof of address would need to be a photo of a paper document posted to you in the last 90 days, it could be e.g. a government-issued document, a bank document, a bill, or similar.
       3. Alternatively, you can upload the original PDF of a utility bill), bank statement (showing your name and account number if you haven’t uploaded it as a proof of address)
    10. It may take up to 7 business days for a refund to be decided.
    11. If a refund is decided upon, the amount of the refund shall be returned to the Player’s account, the Player shall be informed and the procedure shall be finalized within 48 hours after the decision has been made.
    12. If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
    13. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
    14. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

11. COMPLAINTS

    1. You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
    2. Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
    3. If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority, or the licensing regulator listed on the Website.
    4. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
    5. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your account.

12. PENALTIES AND TERMINATION

    1. If you breach any provision of these Terms and Conditions or Company has a reasonable ground to suspect that you have breached them, Casino reserves the right not to open, suspend, close your account, withhold payment of your winnings and apply such funds on account of any damages due by you.
    2. You acknowledge that we shall be the final decision-maker of whether you have violated the rules, terms, or conditions in a manner that results in your suspension or permanent barring from participation in our site.
    3. Company expressly reserves all intellectual property rights in and to Services and Content and users may not use the Services or any Content for any purpose other than those set out above.
    4. In particular, a user may not under any circumstances:
       1. remove the copyright or trademark notice or other proprietary notice contained in the Content and/or from any copies of Content made under these Terms of Use;
       2. use any Content in any manner that may infringe any of Company's rights or the rights of a third party;
       3. use the Content in any way that might be illegal or breach the kinghills.com T&C;
       4. use, reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the Services and/or the Content in any way for your commercial gain. 'Commercial gain' may include any activity attracting any advertising revenue or subscription payments on the distribution of or access to Company's content, or by reducing the need for any third party to subscribe to
       5. copy, publish, republish or redistribute, communicate or disseminate to third parties Content or any information obtained or derived therefrom in any way; or
       6. archive or store any Content for access by anyone other than a user.

13. INTELLECTUAL PROPERTY

    1. The design of the Website and the Services, all software contained within the Website and Services, and Content are protected by copyright, trademarks, patents, and other intellectual property rights and laws belonging to kinghills.com and/or its licensors.
    2. A user may only view, download and store on any compatible device, print out, use, quote from and cite the Content for its own personal, non-commercial use and on the condition that it gives appropriate acknowledgment to kinghills.com where appropriate.
    3. kinghills.com expressly reserves all intellectual property rights in and to Services and Content and users may not use the Services or any Content for any purpose other than those set out above.
    4. In particular, a user may not under any circumstances:
       1. remove the copyright or trademark notice or other proprietary notice contained in the Content and/or from any copies of Content made under these Terms of Use;
       2. use any Content in any manner that may infringe any of Company's rights or the rights of a third party;
       3. use the Content in any way that might be illegal or breach the kinghills.com T&C;
       4. use, reproduce, modify, edit, mix or remix, apply any voiceover or commentary, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit the Services and/or the Content in any way for your commercial gain. 'Commercial gain' may include any activity attracting any advertising revenue or subscription payments on the distribution of or access to Company's content, or by reducing the need for any third party to subscribe to
       5. copy, publish, republish or redistribute, communicate or disseminate to third parties Content or any information obtained or derived therefrom in any way; or
       6. archive or store any Content for access by anyone other than a user.

14. NETENT T&C

    1. Absolute Restriction. NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
    2. Blacklisted Territories. All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
    3. Blacklisted Branded Games Territories. The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
       1. In addition to the jurisdictions set out in paragraph 17.2. Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
       2. In addition to the jurisdictions set out in paragraph 17.2., Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
       3. In addition to the jurisdictions set out in paragraph 17.2., Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
       4. In addition to the jurisdictions set out in paragraph 17.2., Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haití, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela
       5. In addition to the jurisdictions set out in paragraph 17.2., Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
    4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.